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.The customer value proposition is cost savings through network and administrative consolidation - reducing multiple servers into only one for centralized administration, to lower the cost of ownership, and to allow remote sites to use powerful features.Usually, this means that a customer is decommissioning multiple PPN systems to convert them into port networks or Media Gateways off an existing server.This usually happens after migrating an older system to an S8700 or S8500 server.The difference between the License Move offer as described in Appendix H: License Moves and the Merge offer is simple: A merge moves all of the “FROM” system port and station licenses to the “TO” system, and the “FROM” system is decommissioned.Merges from multiple systems into one combined system are allowed by simply designing several license moves.This can also be done with one combined SAP order, if more convenient.If only some of the licenses are moved, then the process described in Appendix H should be used.Please refer to Appendix H for all the details, processes, restrictions, and forms required to perform a license move in support of a Merge.There must be at least 1 license on the target server prior to the merge.Return of Old ProcessorsThe customer must disable the “From” system within 30 days after the merge or migration has taken place by returning the old processor to Avaya (applicable to older DEFINITY systems only).lFor Distributors, this policy is in accordance with SECTION 11: Upgrades of the U.S.Indirect Channel Returns Policy dated January 1, 2003.lExisting SystemCircuit Pack to returnAvaya DEFINITY Server RUN332C MSSNET boardAvaya DEFINITY Server SITN2404 processor board or pre-R9 processorAvaya DEFINTIY Server CSITN2402 processor board or pre-R9 processorIf you have equipment to return associated with an upgrade, please return via FedEx or UPS for non-bulk.If it is a bulk pick then please follow the Bulk/large pick up process.For the RMA# use the original Migration SAP order number you installed with.lBusinessPartners should request a no charge return order through the Avaya BP CCC, using a reason code of ZRU.The correct material code of the processor must be given to the CCC when placing the order.llThe BusinessPartner or end customer packs and returns the processor, indicating the Return Material Authorization (RMA) number on the packing list/mailing label (freight paid by BusinessPartner or end customer) to:lAvayaRMA #___________7424 Scott Hamilton DriveLittle Rock, AR 72209USAActivation FeesRFA activation fees will be charged for license moves in support of merges, and also for migration orders.Please refer to Appendix H: License Moves for more details.Maintenance Affected by the MergeIf your customer's switch has maintenance, the merge of licensed stations and other RTU may affect maintenance billing.Please refer to Appendix H: License Moves for more details.Contact InformationIf you have questions on Communication Manager or related solution elements please contact the Sales Facotry:lSales Factory - APAC - +65 6872-2693llSales Factory - CALA - 888-297-4700 or 720-444-7700llSales Factory - EMEA - +31 70 41 48 099llSales Factory - NAR - 888-297-4700 or 720-444-7700llSales Factory - EMAIL/Web All Regions -lIf you have RFA or PLDS licensing questions on Communication Manager or related solution elements please contact the RFA/PLDS helpdesk:lPhone: 866-282-9248 (US) or +1 303 354 8999 (Outside the US)llEmail: userdvservices@avaya.comlCommunication Manager 5.2.x Product DefinitionPage 2 of 5 Avaya Inc.- Proprietary & Confidential.November 9, 2009The information contained in this document can not be distributedor reproduced in whole or in part without express written consent of Avaya Inc.lllllllll
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